Terms and Conditions

Welcome to the CoalaKids website. CoalaKids is a brand operated by JJOT GROUP SDN BHD (“we”, “us”, or “our”).

Please read these Terms and Conditions carefully before using our website or placing an order. By accessing or using this website and/or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you have any questions regarding these Terms and Conditions before placing an order, please contact our Customer Service team.

We reserve the right to update or amend these Terms and Conditions from time to time without prior notice. Any changes will apply to orders placed after the updated Terms and Conditions have been published on our website. Once an order has been confirmed, any subsequent changes to these Terms and Conditions will not affect that order.


1. Pricing

All prices displayed on our website are in Malaysian Ringgit (RM) and are fixed and non-negotiable.

Prices, product information, and promotional offers displayed on our website may be updated from time to time.

For promotional or sale periods, the applicable promotional price will be displayed on the website together with the previous price, where applicable.

In the event of an obvious pricing error caused by a technical or system error, we reserve the right to correct the error and, where necessary, cancel the affected order. If payment has already been made for an affected order, we will arrange for the appropriate refund.


2. Product Availability

All products are subject to availability and are sold on a first-come, first-served basis.

We make every effort to ensure that product availability displayed on our website is accurate. However, there may be occasions where a product becomes unavailable before an order can be processed or confirmed.

We reserve the right to limit the quantity of products available for purchase or to discontinue any product without prior notice.


3. Orders & Order Confirmation

When you place an order through our website, you are making an offer to purchase the selected products at the stated price.

An order is considered confirmed once payment has been successfully received and the order has been accepted and processed by CoalaKids.

We reserve the right to reject, cancel, or limit any order where necessary, including but not limited to situations involving:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent or unauthorised transactions
  • Technical or system errors
  • Duplicate or unusually large orders
  • Any other circumstances that may affect our ability to fulfil the order

If we cancel an order after payment has been received, the applicable amount paid will be refunded to the original payment method or through another appropriate method.


4. Payment

Payment must be completed using the payment methods made available on our website.

Orders will be automatically cancelled if payment is not received within 24 hours of placing the order.

We reserve the right to verify payment details and transaction information before processing an order.

Your payment may be processed through third-party payment service providers. By completing a payment, you agree to comply with the applicable terms and conditions of the relevant payment service provider.


5. Promotions & Discounts

From time to time, CoalaKids may offer promotional prices, discounts, vouchers, campaigns, or other special offers.

Unless otherwise stated, promotional offers are subject to their respective promotional terms and conditions and are only valid during the specified promotional period.

Promotional offers may be subject to limited quantities, product exclusions, minimum purchase requirements, or other conditions as stated during the promotion.

Unless expressly stated otherwise, promotions and discount offers cannot be combined with other promotions, vouchers, or discounts.

CoalaKids reserves the right to modify, suspend, or terminate any promotional offer at any time where necessary.


6. Product Information, Images & Colours

We make every effort to ensure that product descriptions, specifications, images, and other information displayed on our website are accurate and up to date.

However, photographic images may differ slightly from the actual product. Product colours may also appear differently depending on your monitor, screen, or device settings.

While we make reasonable efforts to display product colours as accurately as possible, we cannot guarantee that the colour displayed on your device will exactly reflect the actual product colour upon delivery.

Minor variations in product appearance, colour, texture, or finishing may occur and do not necessarily indicate a defect.


7. Website Content & Intellectual Property

All content available on this website, including but not limited to the CoalaKids name and logo, product images, photographs, graphics, designs, text, descriptions, videos, and other materials, is owned by or licensed to JJOT GROUP SDN BHD unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or use any content from this website for commercial purposes without our prior written permission.

Unauthorised use of our website content, trademarks, images, or other intellectual property is strictly prohibited.


8. Website Availability & Information

We aim to keep our website available and operating smoothly at all times. However, we do not guarantee that the website will always be available, uninterrupted, or free from technical issues.

We may temporarily suspend, restrict, or modify access to the website for maintenance, updates, technical reasons, or other operational requirements.

We make reasonable efforts to ensure that information provided on our website is accurate. However, we do not guarantee that all information will always be complete, current, or free from errors.

If we identify an error in product information, pricing, availability, or other website content, we reserve the right to correct the information without prior notice.


9. Acceptable Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of this website by others.

You must not use this website to:

  • Engage in fraudulent, unlawful, or unauthorised activities
  • Attempt to gain unauthorised access to our website, systems, or accounts
  • Introduce viruses, malware, or other harmful or malicious content
  • Interfere with the operation or security of our website
  • Use automated systems or other means to extract, copy, or collect website content without our prior written permission

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms and Conditions have been breached.


10. Limitation of Liability

To the extent permitted by applicable law, JJOT GROUP SDN BHD shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or any temporary inability to access or use the website.

We shall not be responsible for any loss or damage arising from circumstances beyond our reasonable control, including technical failures, internet disruptions, or third-party service interruptions.

Nothing in these Terms and Conditions is intended to exclude or limit any rights or remedies that cannot be excluded or limited under applicable law.


11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising in connection with these Terms and Conditions shall be subject to the applicable laws and jurisdiction of Malaysia.


12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us using the following details:

JJOT GROUP SDN BHD (CoalaKids)
Company Registration No.: 201701004506
Address: No. 15-2, Jalan Tanjung 13/2, Bandar Sri Damansara, 52200, Kuala Lumpur
Email: hello@coalakids.com
Contact Number: +6011-33062728