Shipping & Delivery
At CoalaKids, we aim to make your shopping experience as simple and convenient as possible. Please refer to the information below for our shipping fees, delivery methods, and estimated delivery time.
1. Shipping Coverage
We currently provide delivery services to:
- Peninsular Malaysia
- East Malaysia
Orders are delivered via our appointed courier partners, which may include J&T Express and SPX Express.
2. Shipping Fees
Shipping fees are calculated based on the total shipment weight and delivery location.
Peninsular Malaysia
| Weight | Shipping Rate |
|---|---|
| 0.00 – 5.99 kg | RM9.00 |
| 6.00 – 25.00 kg | RM15.00 |
| Total payment of RM300 and above | FREE |
East Malaysia
| Weight | Shipping Rate |
|---|---|
| 0.00 – 1.19 kg | RM25.00 |
| 1.20 – 3.99 kg | RM38.00 |
| 4.00 – 25.00 kg | RM68.00 |
| Total payment of RM900 and above | FREE |
Free shipping eligibility is based on the total payment amount of the order and the applicable delivery location.
Shipping charges, where applicable, will be displayed during checkout before you complete your order.
3. Order Processing
Once your payment and shipping details have been successfully verified, we will begin processing your order.
You will receive an email from us confirming that your order is being processed, together with relevant information regarding your order and expected delivery schedule.
Processing time may be longer during promotional campaigns, peak seasons, public holidays, or periods of unusually high order volume.
4. Delivery Time
The estimated delivery time is normally 5–7 working days via our appointed courier partners, including J&T Express and SPX Express.
Delivery times are estimates only and may vary depending on:
- Delivery location
- Courier service conditions
- Public holidays
- Weather conditions
- Peak shopping or promotional periods
- Unforeseen circumstances affecting courier operations
For East Malaysia and certain remote areas, delivery may take longer than the standard estimated delivery period.
5. Tracking Information
Once your order has been shipped, we will provide the relevant tracking number so that you can monitor your parcel's delivery status.
Tracking information may take some time to be updated after the parcel has been handed over to the courier.
6. Delivery Delays
While we work with our courier partners to ensure timely delivery, CoalaKids does not guarantee a specific delivery date or time.
We are not responsible for delays caused by circumstances beyond our reasonable control, including courier operational issues, weather conditions, public holidays, peak-season delays, incorrect delivery information, or other unforeseen circumstances.
If your parcel appears to be significantly delayed, please contact our Customer Service team and we will assist you in checking the delivery status with the relevant courier.
7. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
- Recipient's name
- Contact number
- Complete delivery address
- Postcode
- Other information required for successful delivery
Please check your delivery details carefully before completing your order.
If an order has already been shipped, we may not be able to amend the delivery address. Any additional costs arising from an incorrect or incomplete address may be borne by the customer.
8. Delivery Confirmation
A delivery is considered completed once the courier's tracking system records the parcel as successfully delivered to the provided delivery address.
If you have not received your parcel despite the tracking status showing "Delivered", please contact us as soon as possible so that we can assist you in checking the delivery status with the courier.
9. After-Sales Support
For issues relating to wrong items received, defective products, product exchanges, warranty claims, damaged items, or other after-sales matters, please refer to our CoalaKids After-Sales Policy for the applicable terms, conditions, and procedures.
Customers are advised to contact our Customer Service team before returning any product. Please do not return any item without receiving return instructions from CoalaKids.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact our Customer Service team:
JJOT GROUP SDN BHD (CoalaKids)
Company Registration No.: 201701004506
Address: No. 15-2, Jalan Tanjung 13/2, Bandar Sri Damansara, 52200, Kuala Lumpur
Email: hello@coalakids.com
Contact Number: +6011-33062728