Privacy Policy

At JJOT GROUP SDN BHD, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through the CoalaKids website.

By using our website or providing us with your personal information, you acknowledge and agree to the practices described in this Privacy Policy.

1. Use of Information

You agree that the personal information we collect from you may be used and, where necessary, shared within our corporate group and with trusted third-party service providers for the following purposes:

• To process and fulfil products that you purchase from our website
• To arrange and facilitate the delivery of your orders
• To inform and update you regarding the status of your orders and deliveries
• To provide customer service and support
• To provide you with relevant product information and updates
• To process your orders and provide the services and information offered through our website or requested by you
• To administer your registered account with us
• To verify and process financial transactions relating to payments made through our website
• To comply with applicable laws, regulations, legal requirements, or lawful requests from relevant authorities
• To protect the security, integrity, and proper operation of our website and services

Where payment is made through our website, your payment information may be processed by third-party payment service providers, such as eGHL and/or PayPal, in accordance with their respective privacy policies and terms.

2. Personal Information We Collect

The personal information we collect may include, but is not limited to:

• Name
• Telephone / Mobile Number
• Delivery Address
• Billing Address
• Email Address
• Order and transaction information
• Payment-related information necessary to process your transaction

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.

3. Disclosure of Personal Information

We do not sell or trade your personal information.

Where necessary to provide our products and services, your personal information may be disclosed to trusted third parties, service providers, and our corporate group, including but not limited to:

• Payment processing providers
• Delivery and courier service providers
• Technology and website service providers
• Customer service and support providers
• Professional advisers and service providers
• Relevant authorities where required by law

These parties may only use your personal information for purposes related to providing their services to us or as otherwise permitted or required by applicable law.

4. Information Security

We employ appropriate technical and organisational security measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction.

Where appropriate, security measures such as encryption may be used to protect information transmitted through our website.

While we take reasonable steps to protect your personal information, no method of transmission or electronic storage can be guaranteed to be completely secure.

5. Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time.

Any changes to this Privacy Policy will be published on our website. You are encouraged to review this Privacy Policy periodically to ensure that you are aware of the most recent version applicable to you.

6. Complaints About Privacy

If you have any questions, concerns, or complaints regarding the way we collect, use, or handle your personal information, please contact our Customer Service team using the contact details provided below.

We will review and respond to your enquiry or complaint as appropriate.

JJOT GROUP SDN BHD (CoalaKids)
Company Registration No.: 201701004506
Address: NO. 15-2, Jalan Tanjung 13/2, Bandar Sri Damansara, 52200, Kuala Lumpur
Email: hello@coalakids.com
Contact Number: +601133062728